22bet game's Privacy Policy

22bet game ("we", "our", "platform") operates an online gaming and sports betting service for Bangladeshi users. This Privacy Policy ("Policy") explains how we collect personal information from users of our website or app, what we use it for, and how we keep it secure.

By starting to use 22bet game's services, you are considered to have accepted the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both documents together form the complete legal basis governing your account and service relationship.

In this Policy, "user" or "you" refers to anyone who visits our website, registers an account, or uses any of our services. If you have any questions, you may reach us through the contact details provided at the end of this Policy.

22bet game collects user information from the following two main sources:

2.1 Information You Provide

During account registration, login, deposit, or identity verification, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Payment information: bKash, Nagad, Rocket, or bank transfer account details
• Security questions and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our services, the following information is collected automatically:

• IP address and device identifier information
• Browser type and operating system version
• Site browsing patterns, page visit times, and session duration
• Betting and gaming activity logs
• Transaction history and balance changes

22bet game uses collected information only for the following legitimate purposes:

• Account management: Registration, login, identity verification, and ensuring account security.
• Transaction processing: Completing deposit and withdrawal requests and maintaining related records.
• Customer support: Responding to your queries and resolving issues via live chat and email.
• Fraud prevention: Preventing unauthorised access, money laundering, and account manipulation.
• Service improvement: Analysing user behaviour to improve site functionality and experience.
• Promotional communications: Informing you about bonuses, offers, and important updates, where you have given consent.
• Age verification: Confirming that the platform user is 21 years of age or older.

The 22bet game website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device that help improve your experience using our services.

4.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be turned off.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand site usage patterns and improve our services.

4.2 Cookie Controls

You can turn off non-essential cookies at any time by changing your browser settings. However, please note that disabling certain cookies may limit some features of the site.

22bet game does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We use trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), game software supply, and technical services. These parties receive only the information necessary to provide their services and are bound by confidentiality agreements.

5.2 Legal Obligations

In response to lawful instructions from law enforcement agencies, court orders, or fraud investigations, we may provide the necessary information to authorities to meet our legal obligations.

5.3 Business Transfers

In the event of a future business merger or acquisition, your information may be transferred. We will notify you in advance if such a situation arises.

We use industry-standard technologies and practices to protect your personal information:

• All data transfers are secured by SSL (Secure Socket Layer) encryption.
• Passwords are stored using strong hashing algorithms — never in plain text.
• Payment information is not fully stored on our servers — only transaction reference identifiers are kept.
• Servers and databases undergo regular security testing.
• Two-factor verification (OTP) is in place for account access.

6.1 Data Retention Period

Your information will be retained for as long as your account remains active. After account closure, transaction records may be kept for as long as required to meet legal obligations or resolve disputes. Once the specified period ends, information is securely deleted or anonymised.

As a user of 22bet game, you have the following rights regarding your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or outdated information in your profile.
• Right to erasure: Subject to certain conditions, you may request that your information be deleted.
• Right to object: You may object at any time to stop receiving marketing communications.
• Data portability: You may request a copy of your information in a specified format.

To exercise these rights, please contact our support team. To learn more about responsible gaming, read our Responsible Gaming page — it has full details on account limits and self-exclusion.

The 22bet game website may contain links to third-party websites. These links are provided for user convenience, and following them will take you outside our platform.

22bet game is not responsible for the privacy of your information on third-party websites. Each external site has its own privacy policy, and you should read that policy before using those sites.

Our game studio partners (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, etc.) follow their own data processing rules, and we share only the minimum information necessary for them to provide their gaming services.

22bet game strictly does not provide services to anyone under the age of 21. We use age verification methods and do not knowingly collect any personal information from minors.

If a minor has opened an account on our platform and we identify this, that account will be closed immediately and all related information will be deleted. If you are aware that a minor is using our services, please notify our support team.

All 22bet game services are for adults aged 21+ only. For more details, please read the information on our About Us page.

22bet game may amend or update this Privacy Policy from time to time. For any significant changes, we will publish a notice on the website and, where possible, inform registered users by email.

Continuing to use our services after a change indicates that you accept the revised Policy. We therefore recommend reviewing this page regularly.

The date of any policy change will be noted at the top of the page under "Last Updated". Previous versions will be provided upon request. If you have any questions about a change, you can also check our FAQ section — the FAQ page has answers to many common questions.

You may contact us with any questions, concerns, or requests relating to your information under this Privacy Policy. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

For formal privacy-related requests sent by email, please write "Privacy Request" in the subject line so our team can respond quickly.